Terms and Conditions of AJM TRAVEL
Effective Date: 04/10/2025
By booking our services, you agree to be bound by the following Terms and Conditions.
1. Introduction
These Terms and Conditions govern the services provided by AJM TRAVEL (“the Company”). By booking a transfer with us, you agree to these terms.
2. Definitions
Client: Any individual or organisation that books services with the Company.
Services: All private hire transfer services provided by the Company.
Booking: The act of reserving a transfer service.
3. Booking and Payment
Bookings must be made in advance via our website, booking form, or customer service line.
A deposit may be required to secure your booking.
Full payment must be made to your driver upon collection via Cash, Cheque, Bank Transfer, or Card Payment.
4. Cancellation Policy
Cancellations within 24 hours of the scheduled transfer incur a 50% cancellation fee.
No-shows forfeit the full fare.
The Company reserves the right to cancel services and issue refunds in the event of emergencies such as war, riots, national emergencies, fuel shortages, extreme weather, or terrorist attacks.
5. Changes to Bookings
Clients may request changes up to 48 hours before the scheduled service.
Changes are subject to availability and may incur additional charges.
The Company may use sub-contractors or partner companies to fulfil journeys.
6. Responsibilities of the Client
Clients must provide accurate information regarding pick-up/drop-off locations, dates, and times.
Ensure you book a vehicle suitable for your number of passengers and luggage. Excess luggage may not be accommodated.
Clients must arrive at the designated pick-up point 15 minutes before scheduled departure.
Child Seats:
Every child counts as one passenger regardless of age.
Inform the office at booking if a baby/booster seat is required.
We will do our best to provide one, or you may bring your own.
Installation of child seats is the responsibility of the client.
If there are changes to the journey, including extra mileage or waiting time not agreed upon at the time of booking, additional charges will apply as per our pricing structure.
For airport pickups:
A 45-minute free waiting period is allowed for baggage and immigration.
After this, waiting time charges apply.
Our driver will wait up to 90 minutes without contact. If no contact is made, it will be treated as a no-show, and no refund will be issued.
Clients are advised to arrive at the airport:
3 hours before international flights
2 hours before domestic flights
The Company is not liable for delays due to traffic congestion, accidents, or other unforeseen circumstances.
7. Vehicle and Driver
We reserve the right to provide a vehicle of equal or higher standard if the booked vehicle is unavailable.
Service may be refused to passengers under the influence of alcohol or drugs.
The Company will immediately terminate any booking if the client or their party abuses, threatens, or endangers the driver or damages the vehicle. No refund will be given.
Clients are responsible for all passengers' behaviour.
A cleaning charge will apply if the vehicle is soiled.
Receipts can be provided via email (may take up to 2 working days) or as a hand-written card from the driver.
All drivers are licensed, insured, and trained.
While we aim for punctuality, we are not liable for delays caused by circumstances beyond our control.
Incoming flights are tracked to ensure timely pick-up.
The Company will make reasonable efforts to get you to your destination on time, but accepts no liability for delays due to road conditions, weather, or traffic.
8. Liability
The Company is not liable for any loss, damage, or injury, except where caused by negligence.
Clients are responsible for their personal belongings during travel.
The Company is not liable for missed flights, delays, or losses. Please consult your travel insurance provider for compensation in such events.
9. Force Majeure
The Company shall not be held liable for any failure to perform obligations under these terms due to circumstances beyond its control, including but not limited to:
Natural disasters
Acts of war or terrorism
Governmental restrictions
Labour strikes
Extreme weather
Fuel shortages
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms and Conditions
The Company reserves the right to modify these Terms and Conditions at any time. Significant changes will be communicated via email or posted on our website.
12. Delays
Traffic and Weather Conditions
While the Company strives for timely service, delays may occur due to traffic, accidents, or weather.
We will notify the client of any significant delay where possible.
Waiting Time and Additional Fees
A 15-minute grace period is included after the scheduled pick-up time.
After this, waiting charges apply at £6.25 per 15 minutes.
In cases of client delay, a £25/hour operational fee will apply and will be communicated promptly.
Cancellations Due to Delay
If a delay exceeds 24 hours from the scheduled pick-up, clients may cancel and receive a full refund, provided this is communicated via phone or email.
Driver Accommodation Policy ✅ (Updated)
When a flight is scheduled to arrive in the very early hours of the morning, the Company may provide overnight accommodation for the driver in advance to ensure safety and punctuality.
If the client does not show up due to a delayed or cancelled flight, and the Company has already arranged and paid for the driver’s accommodation, the client will be responsible for reimbursing those accommodation costs.
These charges will be communicated and must be paid within 7 days of notification.
Late payments may incur additional fees.
The Company is not liable for flight cancellations or delays. This policy exists solely to ensure driver and passenger safety.
Compensation for Delays
No compensation is provided for delays caused by external factors.
In rare cases where delays are caused by internal operational issues, a goodwill gesture may be considered by management on a case-by-case basis.
13. Vehicle Breakdown
If a vehicle breaks down during the journey, the Company will make reasonable efforts to arrange an alternative vehicle and complete the trip as soon as possible.
14. Complaints
We take complaints seriously and investigate each one thoroughly.
Please contact us by email or phone, quoting your booking reference and providing all relevant details.
15. Contact Information
AJM TRAVEL
Alastair James MacDonald – Proprietor
📞 +44 1792 677265
📧 info@ajmtravel.com
🌐 www.ajmtravel.com